Support for Shops

Our knowledge base for stores provides you with all the information you need about technical support and general optimization topics. You are also welcome to contact our team of technical experts for further questions.

Provide us with your product data to increase traffic quality and sales!

YOUR NEXT STEPS

  • Optimize your feed with the help of the shop integration guide [more]


  • Get information about feed optimization for your shop system [more]


  • Check out our FAQs about feed optimization [more]


  • For further questions please contact our technical support [more]

SHOPSYSTEMS & FEEDENGINES

Select your shop system or feed engine to get access to interfaces and plugins as well as templates for export templates. If you are using a different shop system, you can find information on how to integrate your shop in the guides and sample feeds.

SELECT YOUR SYSTEM:*

*Please note that in April 2019 we have extended the specifications of the feed to better display your offers. Some interfaces or plugins do not yet include the additional columns or the possibility to create your own templates, but will be added in the near future.

FAQ

Why should I complete my product data?

The more product data you have in your data feed, the better the findability on our portal - as we can list your offers better. This leads to a better ranking, higher visibility, more high quality traffic and therefore more sales.

For further questions please contact our technical support.

How can I find out if I can still optimize my product data?

We have created an overview of required and recommended attributes. Check the status quo of your filled attributes. In a next step you can check if you have the possibility to fill all required & recommended attributes by internal updates.

You can find our attribute overview here.

Is there a special guideline for my shop system?

For the majority of shop systems & feed engines, we offer corresponding information pages with instructions.

Here you can select your shop system or feed engine to get access to interfaces and plugins as well as templates for export templates.

Do I have to optimize my product data in a manual way or is there an automatic process?

The integration is done automatically. According to your shop system you can work with a plug-in or our guideline.

Here you can find information for your shop system.

Click here for our guide to integration.

TECHNICAL SHOP SUPPORT

Got any questions? Please contact us!

Our Technical Shop Support will be happy to help you.

Tel: +49 721-98993-60
(For direct dialling, select "1" in the voice menu and then "2".)

E-Mail

Guideline shop integration

Detailed information on the feed specifications can be found in the
Guideline for shop integration:

Guideline shop integration

Possible formats of the feed with exemplary filling

Note: If you want to view the sample CSV feed in a spreadsheet program, you must import it using the Text Conversion Wizard to ensure that the fields are formatted correctly.

Proceed as follows:

Open the file → Select the first column (A) → choose "Data" → "Text to Columns" → choose "Delimited" → then choose "Comma" → click „next“ → in "data preview" select all columns  (by holding SHIFT) → in "Column data format" select "Text" → "Finish"

Sample feed in CSV format (.csv)
Sample feed in JSON format (.jsonl)
Sample feed in XML format (.xml)

Conversion Tracking

Conversion Tracking Setup (DE)
Conversion Tracking Setup (ENG)

T&C and privacy policy

T&C for partner shops
Privacy policy for partner shops

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Privacy Policy | Legal Notice

Cookie Settings

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